Last updated: September 3, 2026
Novae Wellness ("Novae Wellness," "we," "us") respects your privacy. This policy explains what information we collect through our website and telehealth services, how we use it, and the choices you have. This page is general information and is not a substitute for legal advice.
Information we collect
- Contact details you submit, such as name, email address, and phone number.
- Health information you share during intake, scheduling, or a clinical visit.
- Payment and membership details processed by our payment providers.
- Technical data such as IP address, browser type, and pages visited.
How we use information
We use your information to provide and coordinate care, schedule and conduct visits, respond to inquiries, process payments, maintain records required by law, improve our services, and send service or appointment messages you have requested.
Protected health information
Health information created or received in the course of clinical care is handled in accordance with applicable law, including HIPAA where it applies. We do not sell protected health information, and we do not use it for advertising.
Sharing
We share information only with service providers who support our operations (such as scheduling, telehealth, laboratory, pharmacy, and payment partners), with clinicians involved in your care, and when required by law. These providers are bound to protect the information they process for us.
Cookies and analytics
Our website may use cookies and similar technologies to keep the site working, to remember preferences, and to understand aggregate usage. You can control cookies through your browser settings.
Data retention and security
We retain records for as long as required by law and legitimate business needs, and we use administrative, technical, and physical safeguards designed to protect your information. No system can be guaranteed completely secure.
Your choices
You may request access to or correction of your records, request a copy of your health information, ask questions about how your data is used, or opt out of marketing messages at any time.
Children
Our services are intended for adults and are not directed to children under 18.
Changes
We may update this policy from time to time. Material changes will be reflected by the "last updated" date above.
Contact
Questions about this policy? We offer telehealth across California — email hello@mynovaewellness.com or text (559) 702-0860.